Target Portrait Studios Help and FAQs

Help and FAQs - Portrait Studio

Website Issues/Questions

Why is the text so small? I can't read it.
It's possible that the text size on your browser is set at a low size. For Internet Explorer, under the View menu, select "Text Size" and try one of the larger font sizes. For the Safari browser go to View menu and select "Make Text Bigger".
Where can I find coupon offers?

If you visit our website and select Offers from the top of the page you will be able to view all of our current promotions for both in-studio and online offers.

I reset my password but it is not working.

You should receive a password reset link within a few minutes of selecting the Forgot Password link; if you do not receive this link please call our Customer Service Department for assistance (1-888-228-7928).

I am having problems creating or ordering online, who can I call for assistance?

Our Customer Service Department is available Monday-Friday from 8:00-6:30 CST to assist you with your online creations and orders (1-888-228-7928).

Can I view my images on my cell phone?

Yes, you can access our online viewing site from a cell phone or tablet.

Can I reschedule an appointment online?

Yes, you can book appointments online at or by contacting your local studio. 

Online Images

Why can't I view and order images on my cell phone?

The online viewing site requires that you have Adobe Flash to view the images, and most cell phones and tablets do not support this program.

Where do I find my web access code?

Your web access code is on the Order Detail sheet that you receive from the studio; you will also be emailed a link a few hours after your sitting that will allow you to upload the images to your online account.

I didn't receive the email to view my images.

The web access code can also be found on your Order Detail sheet, or you can contact your local studio, or Customer Service at 1-888-228-7928 for the code.

How do I view my images online?

You will need to set up an online viewing account from our website; this only needs to be set up once, and you will then log in using your email address and your unique password.

You can claim your albums by logging into your account and entering your web access code and the name on the order.

How do I share my album?

Log into your online account, select the SHARE tab and check mark  the album that you wish to share; select either Email or Facebook and follow the given instructions.

Can my expired album be reactivated?

In some cases, depending on the original sitting date, our Customer Service Department can reactivate expired albums – you can reach them at 1-888-228-7928.

Text Messages and Offers

Where do I sign up for text messages and offers?

Get exclusive text offers sent straight to your phone and redeem them at the register.  Up to two messages per month.  Sign up today on our website and receive $5 off your total purchase.

To sign up for Target Portrait Studios text messages, you need to consent to receive Target Portrait Studios text message disclosures ("Disclosures") electronically. This is a one-time consent to receive electronic disclosures. If you do not consent, you will not be able to sign up for Target Portrait Studios text messages. All Disclosures will be considered "in writing." You should print or store a copy of this Consent and any Disclosure that is important to you. To access and retain these Disclosures, you must have a SSL-enabled web browser and capability to print or store the Disclosures. We will provide a paper copy of the Disclosure, at no cost, if you write to us at Target Portrait Studios, 11000 Viking Drive, Eden Prairie, MN 55344.

Disclosures checkbox *

By checking this box, you are demonstrating you can access Disclosures electronically, you are providing your signature, and you wish to receive Disclosures electronically.

Consent checkbox *

By checking this box and clicking the "sign up" button below, I consent to receive text messages via automated technology from Target Portraits to my mobile phone number above. Consent to receive messages is not a condition to make a purchase. By creating an account you are agreeing to our Terms of Service, Privacy Policy and that you are at least 13 years old. Message and data rates may apply. Text HELP to 61011 for info. Text STOP to 61011 to cancel (you'll receive a confirmation text or further instructions). Up to 2 messages per month. Mobile web access required. 

Pricing and Marketing Offers

Where can I find offers?

Visit our website at and go to Offers.

What do I do if the portrait coupons online have expired?
Try hitting reload/refresh. If that does not work, please Contact Target Portrait Studio.
My children have birthdays in the same month. Can I redeem a coupon for each on their birthday sittings?

Yes. If two or more of your children's birthdays fall within 30 days of each other, you may use one coupon for each birthday. Save even more with a portraitpriviledge membership.

I have a free 8x10 portrait offer with my package coupon. Can I get the 8x10 portrait on a different pose?
No. When you use the portrait package offer, the free 8x10 portrait is from the same pose you selected for your package portraits.
How much is a sitting fee?

We charge a $9.99 per person sitting fee.  All sitting fees are waived for Portrait Privilege Members.

Do you have packages?

Yes, we have a variety of packages.  At your session we will assist you with ordering and explain all of our packages and pricing.  

Do you have a Military Discount offer?

Yes - visit our website at and select Offers/Military Discount to see our current military offer.

Do you have a Birthday Program?

You can sign up for our Birthday Program online – once signed up you will receive special Birthday offers a few weeks before your child’s birthday.

Can I use more than one coupon offer?

Our policy is one coupon offer per family per sitting.  There are a few rare cases where multiple offers can be combined, but in most instances you are limited to one offer per day.  The studio will assist you in determining which coupon offer is the best one for you.

Can I use a coupon for each of my children?

It depends on the coupon. You may only use one package coupon per family, per day. However, you may use more than one portrait sheet coupon in one day.

Studio Orders or Online Reorder Questions

What should I do if my online reorder hasn't arrived by the promise date?

Simply email us at or call 1-888-228-7928

My online order arrived damaged, what should I do?

Simply email us at or call 1-888-228-7928

How will I know if my order is ready for pick up at the studio?

The studio will provide you with a pick-up promise date at the time you place your order.  It is typically 7-10 days after you place the order.

How long does it take to get my online reorder?

Shipping time for online reorders is 7-10 business days; expedited shipping is available.

How do I place a reorder?

You can reorder images for 90 days after the date of the sitting by visiting the studio where the pictures were taken, or by creating an online account and claiming your album.  You can view, create and reorder from that website.

Do you carry products other than just portrait sheets?

We have a variety of products on our website.  After you have a portrait sitting you can claim your album online and create items such as mugs, mousepads, canvas products, etc.  

Can I use my studio coupon for an online reorder?

Studio offers are not valid for online reorders, but we do have online reorder offers on our website.  Go to and select Offers/Online Offers to view our current online promotions.

Can I ship my online reorder to the studio to avoid shipping fees?

At this time we cannot ship online reorders to a studio for pick-up.

Can I change my order?

In-Studio orders: To change or cancel your order, please contact your local portrait studio. Note: CD orders cannot be refunded after they have been picked-up by the Customer.

Online orders: To change or cancel your online order, contact our Customer Service team at 1-888-228-7928. All returns and exchanges must be completed within 90 days of purchase. Note: CD orders cannot be refunded once they have been shipped.

Can I cancel my order?

Our orders go into production almost immediately so it isn’t always possible to cancel an order.  For Orders made in studio call your local studio to check on their ability to cancel the order.  For online orders contact the Customer Service Department to cancel an online order.  Note: CD orders cannot be refunded once they leave the studio or have been shipped to the Customer’s home.

Portrait Privilege Membership Questions

What should I do if I lose my Portrait Privilege membership?

The studio where the Portrait Privilege membership was purchased has a record of your purchase and benefits redeemed.  You can also contact our Customer Service Department for Portrait Privilege membership information.

What is included with your Portrait Privilege membership?

The two year membership waives all of your sitting fees for that period of time.  In addition you will receive several bonus benefits.

How much does it cost and how long is it good for?

The Portrait Privilege membership costs $29.99 and is good for two years from the date of purchase.

Can I share my Portrait Privilege membership with my family?

Your family members may visit the studio with you and have their sitting fees waived, but the original Portrait Privilege membership owner must be present, make the appointment under their name and must pay for the order – they do not have to be in the sitting.

General Studio Questions

What should I do if I don't receive my emailed Order Detail from the studio?

You can either call your local studio and ask them to resend the Order Detail or contact the Customer Service Department at 1-888-228-7928 for assistance.

What is your refund policy?
Target Portrait Studio has a 100% Guest Satisfaction guarantee. If for any reason, you are not happy with your portraits, we will retake, exchange them for sheets of a different pose or a refund, accompanied by a receipt dated within 90 days of purchase. With a receipt: Any returned or exchanged product accompanied by a receipt dated within 90 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. No refund will be issued after 90 days of purchase. Without a receipt: Refunds or exchanges made without a receipt and purchased within 90 days, a refund will be issued only in the form of a service recovery voucher, equal value of return. Note: CDs are non-refundable once they leave the portrait studio.
What is a sitting fee?

A sitting fee is a per person charge for everyone who is in your sitting; the charge is $9.99 per person/free for Portrait Privilege Members.

What are your studio hours?

Our studio hours vary by location. Please contact the studio nearest you for hours and to make an appointment, or visit our website at to schedule an appointment. 

How many pictures will you take?

We typically take between 15-20 different poses, and then enhance those poses to create a variety of additional portraits for you to choose from.

How many people can I have in one sitting?

Studio and background sizes vary by location. Call the studio nearest you for more information for groups of more than 7.

How long does it take to get my order back from the studio?

Your finished portraits will be ready approximately 7-10 business days after you place your order. Business days are Monday-Friday. Weekends and holidays are not counted as business days. Please refer to your order summary for your scheduled pick-up date. Enlargements might take longer. If timing is an issue, you now have the opportunity to purchase a same-day CD right at your studio. Ask for details at the time of your sitting.

How do I schedule an appointment?

Visit our website at

Call your local studio

How do I order more portraits?

You can either reorder at your local studio or online for 90 days from your session date.  You will need to create an online account and claim the album so that you can view and reorder the images.

How do I contact my local studio?

Enter your ZIP code into our studio locator to find details for the studio nearest you or contact Guest Services at 1-877-388-9412 and press #1 to locate the studio nearest you.

How can I make a change to my order?

 In-Studio orders: To change or cancel your order, please contact your local portrait studio. Note: CD orders cannot be refunded after they have been picked-up by the Customer.

Online orders: To change or cancel your online order, contact our Customer Service team at 1-888-228-7928.All returns and exchanges must be completed within 90 days of purchase. Note: CD orders cannot be refunded once they have been shipped. 

Do you take pet pictures?

We do not take pet sittings at our Target Portrait Studios, except for service animals who accompany our customers.

Do you have props?

Yes, most of the props that you see on our website are available in the studios, but they may vary by location; please contact your local studio if you are looking for a specific prop.  We also encourage our customers to bring their own props to personalize their sittings.

Do you have a loyalty program?

Yes. If you purchase a Portrait Privilege Membership, we will waive sitting fees for everyone in your sitting. You are also entitled to benefits on studio portrait purchases. Visit our Portrait Privilege membership page for more information.

Do I have to make an appointment or do you take walk-ins?

We do not require an appointment, and will take walk-ins if time allows, however, we highly recommend making an appointment in advance, especially during our busy holiday season.

Do I have to make an appointment for a sitting?
We do not require an appointment. But we do recommend that you make one--especially during busy holiday seasons. To make an appointment, call the studio nearest you.
Can I share my portraitprivilege membership?

portraitprivilege membership benefits are not transferable.

Can I make more than one appointment per day?

Our appointment guidelines only allow one appointment per family per day.

Can I make a same day appointment?

You can make a same day appointment by calling your local studio.

Can I do an outfit change?

We will do our best to accommodate outfit changes, please contact the studio to discuss in advance of your session.

Digital images/Portrait CD Questions and Issues

What is the resolution of digital images and CD images?

All digital and CD images are high resolution and include a copyright release.

I purchased high-resolution digital images or a CD and am having problems downloading or opening the images.

Please call our Customer Service Department at 1-888-228-7928 for troubleshooting assistance.

Can I resize my digital and CD images?

Yes, you can resize the downloaded images to fit your needs.

Can I purchase all my images digitally or on a CD?

You can purchase a digital album which allows you to download your images after your portrait session.  A link to your digital album will be sent to you via email. This digital album will include all images captured during your session . Any enhancements made at the studio to your photos will not be included. You may purchase a CD for an additional fee. Please see your local studio for pricing.

Are my digital images or CD refundable?

We have a 100% satisfaction guarantee on our products; however our digital images and CD are non-refundable items once it leaves the portrait studio.

Copyright Release

What is a copyright release and why do I need one?

Professional portraits are copyright protected.  We offer a copyright release for portraits that are no longer available. There is a $9.99 fee per image.  Please call our Customer Service Department at 1-888-887-8994 to obtain a release.

Do my digital images or CD contain a copyright release/Where do I find it?

All of our high-resolution digital image files contain a copyright release that is sent to you via email. CD’s contain a copyright release right on the CD, which allows you to use your portraits online or have your portraits printed anywhere. We suggest you print the release from the email file or the CD, fill it out and take it with you when you are going to have pictures printed at another company.

Can I get a copyright release for pictures I just had taken?

All professional portraits are copyright protected.  If you purchase the high resolution digital images you will receive the copyright release as part of the image files in the email. If the images are available for you to reorder, we can offer you a CD for purchase that includes the copyright release.

Archival Service

How long can I view, share and order my images?

Images are available for you to view for 90 days from the date of your session and can be viewed either on our Online Shop or in the studio.